Tenant - Emergency Repairs
Urgent Maintenance Instructions
Please see list below of what constitutes an urgent repair under the Residential Tenancies Act
- A burst hot water service
- A blocked or broken toilet system
- A serious roof leak
- A gas leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of any essential service provided by the landlord or agent for hot water, cooking, heating or laundering
- A failure or breakdown of gas, electricity or water supply
- Any fault or damage that makes the rented property unsafe or unsecure
- An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
- A serious fault in a lift or staircase in the rented premises.
To report an emergency repair please call 1300 149 116 or email your Asset Manager. If this is outside of normal business hours, submit a Maintenance Request via the tab on our website, and if it is deemed an emergency you will be sent contractor contact numbers to arrange direct.